How To Review & Manage Epicor User Sessions

05/19/2017 05:35 PM Comment(s)

Epicor 10 allows users to run multiple sessions simultaneously, from time to time those sessions are not released for various reasons. This can cause all licensed sessions to be used and prevent users from logging into Epicor. By carefully reviewing open sessions, they can be deleted to correct the problem.

1. Login to the Epicor Application Server

Using a Remote Desktop Client, login to epicorapp1 with a domain administrator account.

2. Open the Epicor Administration Console

The shortcut to the Epicor Administration Console can be located: 
- on the Desktop 
- Start Menu > All Programs > Epicor Software > Epicor Administrative Tools > Epicor Administration Console 
- C:\Program Files (x86)\Common Files\Epicor Software Corporation\Epicor Administration Console\AdminConsole.msc

3. Connect to the App Server

In the Tree View Pane, expand:  Server Management > EPICORAPP1 > Epicor905

 If you have never connected to the database, you will need to provide an Epicor Security Manager username and password, but this is normally cached. There are several Databases to connect to. Epicor905 is the Live Production Database.

4. Review In-Use Licenses

To determine how many user licenses are currently in use, select Licensing in the tree view, double click on the single license to open the License Properties. The Default License, type Default and 'Data Collection' will show how many are licensed, how many are currently in use and how many are currently available. If In Use = Total, then no one will be able to login.

5. Review Active Sessions

To review active sessions, click on the Sessions node in the tree view pane. In the middle pane, all sessions will be populated. The License column will note if the license is currently in use or allocated as available.

 The Session Type column will list the type of session that is being used, Default and Data Collection are the only sessions that matter.

Note that the user icons are in color if they are In Use and Greyscale if they are only allocated. Click on the Name column to sort the list by username. Review the list to see if some users may be concurrently using more than 5 In-Use Sessions. Ignore any Manager sessions.

6. Delete Sessions

If any user is using multiple Session Types of Default or Data Collection, notify the user and ask them to log out of Epicor. Then, Refresh the list by selecting Refresh from the Action menu. Resort by the Name Column, select all the user sessions that need to be ended by holding down the Shift or Ctrl key, and click on each session. Right click and select Delete. A confirmation dialog prompt will be displayed; select the appropriate action.

7. Additional Help

The user can now log back into Epicor. If performance issues continue or if the user is not able to use the system, contact the Romark Administrator or Epicor Support for additional troubleshooting: